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Power failure

Protect people

Move people away from dark exits, powered equipment, fire, smoke, exposed wiring, gas odour and flooding; call 911 for immediate danger.

Stop conditions

Stop unsafe equipment, unapproved checkout and sale of temperature-uncertain food.

Permitted operations

Use only signed offline procedures, approved lighting and valid local controls; keep cold-unit doors closed.

Evidence and contacts

Record time, areas, devices, temperatures, receipts and instructions; contact manager, utility and facilities/electrician.

Controlled recovery

Obtain applicable emergency/utility/electrical release plus internal approval, then restart by area and reconcile sales, cash and queues.

Refrigeration failure

Protect people

Keep people away from fumes, electrical danger and failed equipment; call 911 for immediate danger.

Protect stock

Keep doors closed, record independent temperatures and segregate known-safe from uncertain product.

Stop conditions

Stop sale or production when time, temperature or product history exceeds policy or cannot be proven.

Evidence and contacts

Record unit, alarm, temperature, product, lot, quantity and movement; contact refrigeration service, manager and public health when required.

Controlled recovery

Obtain technician/public-health release when applicable plus internal approval; return only proven-safe product and reconcile disposition.

Fire

Protect people

Activate the alarm, call 911, evacuate and account for staff at the assembly area.

Stop conditions

Do not fight the fire unless trained with a safe exit; never re-enter or touch damaged utilities.

Permitted operations

Keep responder routes clear and give missing-person information directly to responders.

Evidence and contacts

Record alarm/911 times, accountability and responder instructions without re-entering.

Controlled recovery

Fire-service release is mandatory; obtain any electrical, structural or public-health release plus internal reopening approval.

Flood / water leak

Protect people

Block wet/electrical areas and call 911 for fast water, structural danger, sewage or trapped people.

Stop conditions

Stop exposed food, water-dependent work and entry to contaminated or structurally unsafe areas.

Protect stock

Separate dry known-safe stock and quarantine every exposed or uncertain item.

Evidence and contacts

Record source, time, area, water type, stock and instructions; contact property, utility, public health and insurer as applicable.

Controlled recovery

Obtain electrical/structural/sanitation/public-health release as applicable plus internal approval; reconcile every disposition.

Robbery / threat

Protect people

Remain calm, comply, avoid sudden movement and call 911 only when safe.

Stop conditions

Do not resist, confront, chase, touch evidence or publish identifying details.

Care and secure

After the person leaves, secure access if safe, care for injuries and preserve witnesses/surveillance.

Evidence and contacts

Record times and independent observations; contact police, security and authorized store leadership.

Controlled recovery

Police release plus internal reopening approval are required; count affected value under two-person control.

Injury / medical

Protect people

Make the area safe, call 911 for serious/uncertain emergencies and give first aid only within training.

Stop conditions

Do not diagnose, exceed training, expose medical details or reopen unsafe equipment/areas.

Privacy and continuity

Limit medical information, cover essential duties and quarantine bodily-fluid-exposed product.

Evidence and contacts

Record time, hazard, actions, responder instructions and required incident reference without unnecessary medical detail.

Controlled recovery

Obtain responder/safety release when applicable plus internal approval after sanitation, product disposition and hazard correction.

Product contamination

Protect people

Stop sale/production, prevent cross-contamination and quarantine affected and potentially affected product.

Define scope

Identify product, UPC/PLU, lot/batch, supplier, dates, locations, ingredients and equipment.

Stop conditions

Do not narrow, release, destroy or return product without the approved food-safety decision.

Evidence and contacts

Record source, identifiers, quantity, custody, conditions and notifications; contact food-safety lead/public health/regulator as required.

Controlled release

External food-safety/public-health release when required plus internal approval must precede sale; reconcile all disposition.

Boil-water advisory

Protect people

Confirm the official notice and identify every food, ice, beverage, wash and sanitation process using water.

Stop conditions

Stop any process that cannot meet current health-authority instructions and stop uncertain product sale.

Permitted operations

Use only approved safe water and exact boiling, cooling, storage and sanitation instructions.

Evidence and contacts

Record notice, dates, departments, products, alternatives and holds; contact public health and manager.

Controlled release

Official rescission plus internal release are mandatory; flush/sanitize as directed and record every department reopening.

Evacuation

Protect people

Sound the required alarm, call 911 when required, leave immediately and assist only within training.

Account for people

Report to the assembly area; supervisors report missing people directly to responders.

Stop conditions

Do not re-enter, retrieve property, move through the incident area or announce an all-clear.

Evidence and contacts

Record alarm/order times, accountability, hazards and responder instructions.

Controlled re-entry

Public-authority release plus internal approval are required; inspect/restart by area and quarantine affected food/equipment.

Server failure

Confirm and communicate

Confirm Store Box failure from approved devices, record time/error and notify manager plus Kuberan/store-server support.

Permitted offline work

Use only workflows explicitly marked locally available with valid cached recall, price, permission and licence controls.

Stop conditions

Stop when authority/evidence is unavailable; do not delete SQLite, clear queues, recreate identity or blindly retry unknown payments.

Evidence and contacts

Record devices, workflows, queue/control totals, unknown payments and support instructions.

Controlled recovery

Obtain required Kuberan/technical clearance plus internal approval; reconcile epochs, queues, receipts, payments and totals.

Network failure

Confirm the boundary

Identify internet, Wi-Fi, LAN, device or Store Box scope and contact ISP/network/Kuberan support as applicable.

Permitted local work

Continue only visibly offline-capable workflows with valid signed cached controls and durable local SQLite commits.

Stop conditions

Stop cloud-only or stale-authority work; do not reset identities, clear queues or duplicate commands.

Evidence and contacts

Record links, devices, workflows, queue/control totals, expired rules and support instructions.

Reconnect checks

Obtain required ISP/network/Kuberan clearance plus internal approval; verify identity, drain queues and reconcile conflicts/payment outcomes.

Offline Emergency Guide

Choose an incident

Kuberan Offline Emergency Guide

Local emergency services and approved store policy override this guide.

Power failure

Guide E-001
Revision 2026.08

Emergency contacts

Release and restart authority

Complete every applicable external release gate and the internal approval gate. If either is unavailable, do not restart or re-enter.

Warning: Local emergency services and approved store policy override this guide.